Einstein Bots

Increase case deflection and reduce handle time with AI-powered chatbots. Natively built on the Salesforce platform, Einstein Bots can be set up declaratively and are pre-integrated into your CRM data and real-time channels. Use Einstein Bots to collect and qualify customer information to resolve routine issues or seamlessly escalate to an agent for fast resolution.

Follow the below trails to get handson -

https://trailhead.salesforce.com/en/content/learn/modules/service_bots_basics

https://trailhead.salesforce.com/content/learn/projects/build-an-einstein-bot/prep-for-einstein-bots

https://trailhead.salesforce.com/en/content/learn/projects/build-an-einstein-bot

Cookbook to implement Einstein Bot step by step -

https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_overview.htm