If you are trying to connect to Salesforce and are having problems with slowness or latency, this article will show you how to run a Ping test and Traceroute to find out where the slowness is coming from. Before troubleshooting network issues, we recommend checking a few areas to ensure it is not a known issue with a resolution already in progress.
1. Check Trust
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The first thing you should always do in these cases is to check status.salesforce.com/status. The Salesforce Status page on Trust will report any ongoing incidents and maintenance activity which may be impacting your instance. In addition to Salesforce activity, we will also occasionally post general status messages if we are engaged with an ISP to work through any networking issues.
2. Ask your colleagues.
Check if your entire team is also experiencing the same level of performance and whether they have found any ways to mitigate it. For example, you always use a hard line connection but you have a colleague who uses WiFi and they are not experiencing the issue. Also, if your company has multiple offices or remote employees please try and check with them - are they seeing better performance? Does your team have the same performance experience across all your orgs (including sandboxes)? If any of these scenarios are applicable to this issue then you are very likely experiencing a networking problem and not a Salesforce-specific problem.
1. Check Trust
Please do continue to like, share and subscribe sfdconestop Youtube channel, if you find the Salesforce tutorials(80+ Video's) to be informative!!
▶️Subscribe: https://www.youtube.com/c/sfdconestop
👉 https://sfdconestop.blogspot.com/
👀 Follow us on Linkedin : https://www.linkedin.com/company/sfdconestop
The first thing you should always do in these cases is to check status.salesforce.com/status. The Salesforce Status page on Trust will report any ongoing incidents and maintenance activity which may be impacting your instance. In addition to Salesforce activity, we will also occasionally post general status messages if we are engaged with an ISP to work through any networking issues.
2. Ask your colleagues.
Check if your entire team is also experiencing the same level of performance and whether they have found any ways to mitigate it. For example, you always use a hard line connection but you have a colleague who uses WiFi and they are not experiencing the issue. Also, if your company has multiple offices or remote employees please try and check with them - are they seeing better performance? Does your team have the same performance experience across all your orgs (including sandboxes)? If any of these scenarios are applicable to this issue then you are very likely experiencing a networking problem and not a Salesforce-specific problem.
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