How to engage Salesforce Support

Salesforce Trust Overview sfdconestop Tutorial -

 

Need help of Salesforce Support and not sure how to log a case?

 

Step 1 Connect to the production org by logging into 

 

https://trailblazer.me/trailblazerlogin

https://helpbeta.salesforce.com/s/?language=en_US

 

Step 2 How to submit/create a case with Salesforce Support

https://salesforce.vidyard.com/watch/vbkbLRxzUFF9M8SSvvsEQj

 

Follow the below article to add or remove an org from the above trailblazer profile -

https://help.salesforce.com/articleView?id=000352776&language=en_US&type=1&mode=1 

 

Subscribe to trust notifications -

https://help.salesforce.com/articleView?id=000313364&type=1&mode=1

Watch out the below video on How to Log a Support Case -

 

https://salesforce.vidyard.com/watch/KLnbAjDqio8SPFTDLKmEry?

How to Update Designated Contact -

https://salesforce.vidyard.com/watch/LUsqUo7neQ4jeJKXc8LuTB?

https://help.salesforce.com/articleView?id=000325078&type=1&mode=1

 

Designated Contact/Primary Designated Contact-

https://help.salesforce.com/articleView?id=000334527&type=1&mode=1

https://salesforce.vidyard.com/watch/ECycupsEbfnwnrrNbmYNfV

How to add Case Collaborator -

https://www.youtube.com/watch?v=HGU2tzTFJZc

https://help.salesforce.com/articleView?id=000334556&language=en_US&type=1&mode=1

To log cases from different salesforce orgs -

https://salesforce.vidyard.com/watch/VXtFKqzy3w1EirWozBMjyn

Trailhead to submit cases with salesforce support

https://trailhead.salesforce.com/en/content/learn/modules/help-portal-navigation

https://help.salesforce.com/articleView?id=000331569&language=en_US&type=1&mode=1

Trailhead on how to check salesforce health on trust -
https://trailhead.salesforce.com/content/learn/modules/mc_trust/navigate_trust  

 

Know your datacenter -

https://help.salesforce.com/articleView?type=1&mode=1&id=000314281&language=en_US 

 

Salesforce support plans - here