Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals.
According to Salesforce.com, Service Cloud is the world’s top-ranking customer service solution.
So how exactly does Service Cloud work?
You can let your customers communicate with you on any channel—email, phone, social media, online communities, chat, text, and more.
We transform those communications into cases, which are what we call a customer issue, request, or support ticket.
Then you route those cases to service agents—the employees at your company who respond and resolve customer issues.
My Service Cloud Videos for beginners on my youtube channel sfdconestop -
Case Management:
https://www.youtube.com/watch?v=6yvzaT6_HM4
Web to Case:
Salesforce Omni Channel - Queue Based Routing:
Click below
https://www.youtube.com/watch?v=YQJXbw9astI
Salesforce Live Agent:
Salesforce Einstein Bot:
https://www.youtube.com/watch?v=wmnBnlyiBgw
Salesforce Macros:
https://www.youtube.com/watch?v=kHpIU5eQ4bA
Salesforce Knowledge:
https://www.youtube.com/watch?v=Pob63jM4EpI
Salesforce Omni Channel - Skill Based Routing:
https://www.youtube.com/watch?v=nSXnRgJkaQg
Service Cloud Entitlement Management:
https://www.youtube.com/watch?v=gKl2m7Jovm4
Service Cloud is with you from start to finish, delivering an integrated and streamlined process for handling all your customer support needs.
Case Management
Service Cloud Web to case
Service Cloud Email to case
LiveAgent VS Snapins
OmniChannel
Einstein Bots
Field Service Lightning(FSL)
Review the below Sfdconestop YouTube playlist to understand the business use case for Service Cloud and demo -
https://youtube.com/playlist?list=PLReSpXrazNv515d00Mzo8eN4UifPNIkNL
Review the service cloud lightning case management video here -
According to Salesforce.com, Service Cloud is the world’s top-ranking customer service solution.
So how exactly does Service Cloud work?
You can let your customers communicate with you on any channel—email, phone, social media, online communities, chat, text, and more.
We transform those communications into cases, which are what we call a customer issue, request, or support ticket.
Then you route those cases to service agents—the employees at your company who respond and resolve customer issues.
My Service Cloud Videos for beginners on my youtube channel sfdconestop -
Case Management:
https://www.youtube.com/watch?v=6yvzaT6_HM4
Web to Case:
Salesforce Omni Channel - Queue Based Routing:
Click below
https://www.youtube.com/watch?v=YQJXbw9astI
Salesforce Live Agent:
Salesforce Einstein Bot:
https://www.youtube.com/watch?v=wmnBnlyiBgw
Salesforce Macros:
https://www.youtube.com/watch?v=kHpIU5eQ4bA
Salesforce Knowledge:
https://www.youtube.com/watch?v=Pob63jM4EpI
Summer 20 Interesting Features/Sandbox preview details:
https://www.youtube.com/watch?v=tK5zwPJ-70kSalesforce Omni Channel - Skill Based Routing:
https://www.youtube.com/watch?v=nSXnRgJkaQg
Service Cloud Entitlement Management:
https://www.youtube.com/watch?v=gKl2m7Jovm4
Service Cloud is with you from start to finish, delivering an integrated and streamlined process for handling all your customer support needs.
Case Management
Service Cloud Web to case
Service Cloud Email to case
LiveAgent VS Snapins
OmniChannel
Einstein Bots
Field Service Lightning(FSL)
Thanks for consolidating all imp topics in one place
ReplyDelete