Field service management is helpful in numerous industries, particularly those that employ mobile workers or contractors. That includes public utilities and transportation, vending machine services, telecommunications, waste management, financial services, retail, professional services, manufacturing, child care, and so much more.
There are generally four players: administrators, agents, dispatchers, and mobile workers, or people who make service calls. Each one has a specific job to do to keep things up and running.
Best Trail to get the understanding on FSL -
https://trailhead.salesforce.com/en/users/rroop/trailmixes/field-service-lightning-certification-fast-path
https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics
Get the complete technical view/implementation of the Product through the below videos -
https://www.youtube.com/channel/UCsSMjScWSRgSykXEC6SbQqQ
http://salesforceenthusiast.com/
There are generally four players: administrators, agents, dispatchers, and mobile workers, or people who make service calls. Each one has a specific job to do to keep things up and running.
Best Trail to get the understanding on FSL -
https://trailhead.salesforce.com/en/users/rroop/trailmixes/field-service-lightning-certification-fast-path
https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics
Get the complete technical view/implementation of the Product through the below videos -
https://www.youtube.com/channel/UCsSMjScWSRgSykXEC6SbQqQ
http://salesforceenthusiast.com/
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