1.Service Cloud Web to Case
Web to case forms are used to collect customer request directly from the website.
Generate 50,000 cases per day using web to case form
2. Prerequisite
Create case queues(Low Priority Case)
Select the default owner of cases that don’t meet the criteria in your assignment rule on the Support Settings page in Setup
Create an active case assignment rule to determine how web-generated cases are assigned to users or put into queues. If you do not set an active assignment rule, all web-generated cases are assigned to the default owner you specify on the Support Settings page in Setup.
3. Enable Web to Case
From Setup, enter Web-to-Case in the Quick Find box, then select Web-to-Case.
Select Enable Web-to-Case.
Please see the video related to web to case.
https://www.youtube.com/watch?v=UlCK8UEMY1U
Web to case forms are used to collect customer request directly from the website.
Generate 50,000 cases per day using web to case form
2. Prerequisite
Create case queues(Low Priority Case)
Select the default owner of cases that don’t meet the criteria in your assignment rule on the Support Settings page in Setup
Create an active case assignment rule to determine how web-generated cases are assigned to users or put into queues. If you do not set an active assignment rule, all web-generated cases are assigned to the default owner you specify on the Support Settings page in Setup.
3. Enable Web to Case
From Setup, enter Web-to-Case in the Quick Find box, then select Web-to-Case.
Select Enable Web-to-Case.
Please see the video related to web to case.
https://www.youtube.com/watch?v=UlCK8UEMY1U
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