Friday, 1 February 2019

Understand configuration of your new org/Salesforce Optimizer

When you are assigned a new project, it is not easy to understand the use case for all.

How can you start looking at things you’ve built with clicks and not with code?

One way to get started is to use the Salesforce Optimizer.

This tool can recommend ways to improve some of the features in your Salesforce implementation. After you’ve looked at your Optimizer report, you can look more deeply into your org’s processes and declarative customizations.

So what should you look for?

Type of CustomizationWhat to look for Questions to ask 
Process Builder 1.Object-related patterns
2. Active/inactive versions
3. Process logic 
How many processes exist per object? Are processes clearly named? How many inactive versions exist per process? Do decision nodes have clear logic? Are commonly used actions grouped into invocable processes? 
Workflow Rules 1. Object-related patterns
2. Active/inactive rules
3. Action logic 
How many workflow rules do objects have? Are some objects busier? Are rules clearly named, with descriptions? How many active and inactive rules exist on objects? What kinds of actions do rules execute? Do rules carry out any cross-object field updates? 
Flow/Visual Flow 1. Naming conventions
2. Object-related patterns
3. Active/inactive versions
4. Flow logic
5. Flow screens 
Do flows use prefixes or similar names to create groups? Do flows have names clearly related to functionality? Do flows have clear, up-to-date descriptions? What object(s) does a flow interact with? What is the relationship between inactive flows or flow versions and active flows? Do flows put common functionality into subflows, invocable actions or quick actions? If flows have screens, are they based on Lightning components? Do screens depend on certain objects and fields? 
Objects and Fields 1. Naming conventions
2. Record types
3. Page layouts
4. Permissions
5. Action overrides 
Were custom objects created that duplicate standard object behavior? Do multiple business units use the same objects or fields? Are business logic and validations differentiated by record types? Do objects and fields have clear, up-to-date descriptions? 
You want to create a clear sense of how well organized your processes and declarative customizations have been to date. If you find that your org isn’t as organized as you’d like, that’s OK. Now is the time to identify places where your team can work to increase quality and develop some standards that can help you build a healthier org moving forward. You may also identify projects that you want to tackle first, to clean up pieces of your org.

8 comments:

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