Salesforce Admin certification Questions with answers

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Salesforce Admin Certification Sample Questions with answers :

1. Which feature allows a user to group campaigns within a specific marketing program or initiative?     A
a. Campaign hierarchy    
b. Campaign lists    
c. Campaign members    
d. Campaign influence    

2. Which dashboard component can display data from the summary rows of reports?     BD
a. Gauge    
b. Table    
c. Chart    
d. Metric    

3. Which Setting can a system administrator enable in the user interface? Pick 2     CD
a. Customisable recent tags    
b. Chatter messenger for specific users    
c. Printable list views    
d. Related list hover links    

4. A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline     CD
What may be updated as a result of the stage change?    
Choose 2 answers     
a. Sales quota    
b. Account rating    
c. Forecast category    
d. Probability    

5. What is a method for adding content to Salesforce CRM Content?Choose 2 answers     BC
a. Attachments    
b. Chatter files    
c. Libraries    
d. Documents    

6. Universal container uses web-to-case to convert support requests submitted through its website into cases. The support team would like salesforce to automatically send an email containing password reset instructions to the customer when the case  case subject contains the word “forgot” and “password”.  What does the administrator need to configure to meet this requirement?     B
a. Support Settings    
b. Auto-response rule    
c. Validation rule    
d. Email-to-case    

7. A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts.     A
How should an administrator meet this requirement?    
a. Create the workflow rule on opportunity object    
b. Create an escalation rules based on the opportunity amount    
c. Create an auto-response rule based on the opportunity amount    
d. Create a validation rule that evaluates the account rating    

8. The sales team at universal container wants an easy solution to gather customer requirements and share presentations with their customers     AB
What should an administrator do to help the sales team achieve this goal?Choose 2 answers    
a. Add customers to private chatter groups    
b. Use chatter files to share presentations    
c. Add customers to libraries    
d. Create opportunity teams for customers    

9. Which statement about sharing rules is true?     AD
Choose 2 answers    
a. Sharing rules open up access of records    
b. Sharing rules are required in public read/write organizations    
c. Sharing rules grant delete access to records    
d. Sharing rules grant record access to roles and public groups    

10. What must an administrator do when creating a record type?     C
a. Set the field level security for the record type    
b. Create a new page layout for the record type    
c. Assign the record type to the appropriate profiles    
d. Add the record type to the required user records    

11. What is the purpose of the AppExchange? Choose 2 answers     AD
a. Customers can share and install apps published by salesforce partners    
b. Support users can install the Service Cloud console custom app.    
c. Partners can download accounts and contacts to collaborate on sales deals    
d. Administrator can download and customize pre-built dashboards and reports
   
12. What is a capability of salesforce knowledge? Choose 2 answers     AD
a. Knowledge allows an organization to share articles with partner portal users    
b. Knowledge only allows a single article type across all data categories    
c. Knowledge automatically creates a solution for each new articles-     
d. Knowledge uses data categories and roles to make articles visible to the specific users.
   
13. Universal container is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives.     B
How can this be accomplished?    
a. Define a role hierarchy where the US sales director rolls up to the CEO.    
b. Define a role hierarchy where the US sales representatives roll up to the sales director.    
c. Give the US sales director read/write/edit/delete object permission on the profile.    
d. Place the US sales director in a queue with the US sales representatives.    

14. Which circumstance will prevent a system administrator from deleting a custom field?     B
a. The field is used in a page layout    
b. The field is used in a workflow field update.    
c. The field is part of a field dependency.    
d. The field is used in a report.    

15. Universal container wants to automatically backup all Salesforce data on a monthly basis. which tool can a system administrator use to meet this requirement?     A
a. Data export service     
b. Analytic snapshot    
c. Import wizard    
d. Scheduled report    

16. What item appears in a user’s My Unresolved Items after synchronization using Salesforce for outlook?     AD
Choose 2 answers    
a. Cases not assigned to a contact    
b. Notes not assigned to a record    
c. Emails not assigned to a record    
d. Contacts not assigned to an account    

17. Which statement about products and price books is true?     AD
Choose 2 answers    
a. A product can have a different list price in different price books.    
b. Price books that contain assets cannot contain products    
c. Products without a price are automatically added to the standard price book.    
d. The standard and list price for a product can be listed in multiple currencies.    

18. What will occur when a system administrator creates a dynamic dashboard?     A
a. The data displayed varies based on the user viewing the dashboard    
b. The dashboard component resize based on the device used to view the     
c. The dashboard automatically sends an email when the underlying data.    
d. The dashboard refreshes automatically whenever the underlying data    

19. A time-dependent action is placed in the workflow queue when the record is created.     AD
When will the action be removed from the queue?    
Choose 2 answers    
a. When the record no longer matches the rule criteria    
b. When a validation rule triggered for the record    
c. When another record triggers the same workflow rule    
d. When the action is deleted from workflow queue.    

20. What can be transferred from one user to another user during mass transfer of account records?     ABD
Choose 3 answers    
a. Closed cases    
b. Open cases    
c. Closed activities    
d. Open activities    
e. Related custom object records    

21. Universal container set the organization-wide-setting for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent     B
How can a system administrator give the sales operations team read/write access to all escalated cases?    
a. Create a criteria based sharing rule    
b. Create an ownership based sharing rule    
c. Create a case assignment rule    
d. Create a case escalation rule    

22. What permission is set in a user profile?     ACD
Choose 3 answers    
a. Object permissions    
b. Active    
c. Run reports    
d. Mass email    
e. Marketing user    

23. Which statement is true regarding an approval process?     AC
Choose 2 answers    
a. An approval action defines the result of record approval or rejection    
b. A delegated approver can reassign approval requests    
c. The approval history related list can be used to track the process    
d. A assignment rule defines the approver for each process step
   
24. What is affected by changing the default locale setting for an organization?     B
a. Language    
b. Date fields    
c. Currency    
d. Time zone    

25. What will happen when a user attempts to log in to salesforce from an IP address that is outside the login IP range on the User’s profile within the organization-wide trusted IP range?     A
a. The user will not be able to log in at all    
b. The user will be able to log in after the computer is activated.    
c. The user will be able to log in without activating the computer    
d. The user will be able to log in after answering a security question.    

26. How can a system administrator add users to a salesforce organization using chatter free?     CD
Choose 2 answers    
a. Assign chatter Free licenses to users outside the specified email domains    
b. Assign chatter free licenses to existing user Salesforce users    
c. Create users in the organization and assign them a chatter free license.    
d. Enable invites to allow users to invite others within specified email domains    

27. When can a validation rule be used to prevent invalid data?     BCE
Choose 3 answers    
a. When records are deleted by a user    
b. When record are imported    
c. When record are edited by user    
d. When records are submitted using web-to-lead    
e. When records are updated by a workflow rule    

28. A universal container has two business groups, products and services. Both groups will be using to track deals, but different fields are required by each group. How should a system administrator meet this requirement? Choose 2 answers     CD
a. Create two sales processes    
b. Create two permission sets    
c. Create two record types    
d. Create two page layouts    

29. Universal container has a private sharing model in which region sales manager are only allow to view opportunities in their own regions. For reporting purposes, they additionally needs read-only access to opportunities in other regions.     B
What permission can a system administrator enable to meet this requirement in the regional sales managers’ customer profile?    
a. “visible” for the sales app    
b. “view all” for opportunities    
c. “view all data”    
d. “Read” for opportunities    

30. Which statement about chatter posts and comments are true?     AB
Choose 2 answers    
a. Update to the chatter feed on a record are only visible to users with access to the record    
b. Posts made to a user’s profile are visible to all users in the organization.    
c. Posts to a user’s profile are hidden from anyone below that user in the role hierarchy    
d. Posts to a user’s profile can be made private by clicking the icon.    

31. Criteria-based sharing rules can be created for which objects?     ABC
Choose 3 answers    
a. Contacts    
b. Accounts    
c. Opportunities    
d. Campaign Members    
e. Users    

32. Where can conditional highlighting be used?     CD
Choose 2 answers    
a. Tabular reports    
b. Enhanced list views    
c. Matrix reports    
d. Summary reports    

33. The marketing team at universal containers uses a web-to-lead from to capture leads from its website and a lead assignment rule assigns the leads to the appropriate sales representatives.     A
How can a system administrator ensure that all leads are handled even when they are not meet the assignment criteria?    
a. Specify a default lead owner    
b. Specify a default lead creator     
c. Create an escalation rule to route unassigned leads    
d. Create a validation rule to route unassigned leads    

34. What should an administrator consider when setting up case feed?     A
a. Chatter feed tracking must be enabled for the case object.    
b. Case feed requires the service cloud user feature license.    
c. The use case feed permission is automatically active for all profiles    
d. Case feed replaces the standard case detail page by default.    

35. Universal container needs to synchronize data between salesforce and an external financial system.     A
How can a system administrator accomplish this?    
a. Use an external ID field to match records between the systems    
b. Use the data loader to match records between the systems    
c. Use the data loader to upsert  salesforce records into the financial system    
d. Use the excel connector to export records from both systems into Excel.     

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